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DELIVERY & RETURNS

DELIVERY POLICY

We are looking forward to delivering to every pet customer in the United Arab Emirates. But due to the current COVID situation, we will be only delivering to the residents of Abu Dhabi. 

Our deliveries will be made twice a week that is on Wednesday and Saturday.

For orders within the Abu Dhabi city area, Delivery will be free for orders above 50 AED. If the order is less than 50 AED, a delivery fee of 15 AED will be charged.

For orders outside the Abu Dhabi city area, Delivery will be free for orders above 100 AED. If the order is less than 100 AED, a delivery fee of 20 AED will be charged.

We are monitoring the COVID situation carefully and as soon as we can move freely in the other emirates, we shall commence deliveries in all the emirates. Look out for changes on our website or social media.

RETURN & EXCHANGE POLICY

If You find that any of the Products purchased by You are unsatisfactory, we will need the Product to be returned to Us within 24 hours of its receipt. We will either exchange the Product for a new one or refund the Product price. No exchange or refunds are available for complaints received after 24 hours of Product receipt.

You may cancel an order so long as We have not shipped You the Product. Once the product is shipped, We will neither accept any cancellation nor refund your payment.

CUSTOMER SERVICE

0585 929 113

0585 929 113

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