DELIVERY & RETURNS

DELIVERY POLICY

We deliver to every pet customer in the United Arab Emirates. But due to the current COVID situation, are deliveries are restricted outside the emirate of Abu Dhabi. 

Deliveries within Abu Dhabi will be made twice a week that is on Wednesday and Saturday.

Deliveries to other emirates will be once a week on Tuesday.

For orders within the Abu Dhabi city area, Delivery will be free for orders above 50 AED. If the order is less than 50 AED, a delivery fee of 10 AED will be charged.

For orders outside the Abu Dhabi city area, Delivery will be free for orders above 100 AED. If the order is less than 150 AED, a delivery fee of 15 AED will be charged.

For orders outside Abu Dhabi city area, Delivery will be free for orders above 250 AED. If teh order is less than 250 AED, a delivery fee of 40 AED will be charged.

We are monitoring the COVID situation carefully and as soon as we can move freely in the other emirates, we will adjust the delivery rates. Look out for changes on our website or social media.

RETURN & EXCHANGE POLICY

If You find that any of the Products purchased by You are unsatisfactory, we will need the Product to be returned to Us within 24 hours of its receipt. We will either exchange the Product for a new one or refund the Product price. No exchange or refunds are available for complaints received after 24 hours of Product receipt.

You may cancel an order so long as We have not shipped You the Product. Once the product is shipped, We will neither accept any cancellation nor refund your payment.