Terms & Conditions

In these Terms and Conditions, the expressions (We, Our, Us, Paw Kitchen Animal Trading LLC, Paw Kitchen) refers to Paw Kitchen Animal Trading LLC, Abu Dhabi having License No. CN-3711591. The expressions (“You” “Your” or “User(s), Customer”) refers to any person who accesses or uses the Website for any purpose.


By accessing the contents of Our website www.paw-kitchen.com, Facebook page, WhatsApp, or any other digital platforms used by Us collectively referred to as  (“the Website”) herein or when You order any Products* provided on the Website You agree and undertake that You have fully read, understood and accepted the Terms and Conditions and that You agree to be bound by the Terms and Conditions (“Agreement”) set out herein and You accept our Privacy Policy incorporated herein under Clause VII.


If You have any questions or queries about the Website or any of the Products provided on the Website, please refer to the specific Contact Clause below for more details or contact us through the email address specified below.




The Products listed on the Website are intended for the sale only in the United Arab Emirates (“UAE”). At present We are not taking any orders from outside UAE.




The Website is an online platform where Paw Kitchen allows the buyers to purchase pet foods comprising of accessories and supplies of animal and bird feeds, either wholesale or in retail basis along with poultry food trading and other related products collectively referred to herein as (“Products”) sold through the Website. We do our best to ensure that information provided on the Website is accurate, but We do not warrant that it is complete, reliable, current, or error-free. You should not rely solely on the information presented on the Website, and You should read labels, warnings, and directions provided with each Product. We reserve our rights to discontinue sale of a particular Product without prior notice.




All prices of the Products are subject to change without notice. The product price includes applicable taxes. If there is any mistake in the displayed price, and if the correct price is lower than the stated price, We will charge only the lower amount. If the correct price is higher than the price displayed on the Website, We may check with You to see if You want to continue with the order at the higher price or cancel Your order.




If You use the Website to order Products, You agree to pay the full amount payable for such Products as indicated during the order process, along with any shipping costs or other charges applicable to that order. We accept payment with Visa, Mastercard, or any other recognized methods of payments (applicable charges would follow). We reserve the right to change the payment method at any time. If Your payment provider refuses to authorize payment, We will cancel Your order and contact You for an alternative method of payment.  We cannot be held responsible if this results in a delay in dispatching Your order.

We may not accept Your order in a variety of situations, including:

•      the particular Product is out of stock,

•      We are unable to obtain authorization for Your payment,

•      shipping restrictions apply to a particular Product,

•      We find a pricing error,

•      a Product fails our internal quality checks,

•      or any other reason (at our sole discretion).

We will not process Your payment (or cease processing Your order) in the above scenarios, and will not be liable to You or any third party because We decided to decline to process, or unwinding or suspending any transaction after processing has begun. We reserve the right to terminate Your account or cancel orders, at Our sole discretion.

Since through the automation once payment is approved the Product release will happen automatically from Paw Kitchen.


5. Refund policy


If You find that any of the Products purchased by You are unsatisfactory, we will need the Product to be returned to Us within 24 hours of its receipt. We will either exchange the Product for a new one or refund the Product price. No exchange or refunds are available for complaints received after 24 hours of Product receipt.


You may cancel an order so long as We have not shipped You the Product. Once the product is shipped, We will neither accept any cancellation nor refund your payment.





From time to time Paw Kitchen launches offers or promotions on the Website. Unless stated otherwise all offers or promotions displayed on the Website can only be redeemed by purchasing through our Website. We also reserve our right to cancel/amend such offers or promotions at any time at Our sole discretion.





Please refer to our Privacy Policy which is detailed here


It is not required to create an account with the Website to make a purchase, However, by creating an account additional Website functionality can be accessed. To create an account, or to order any Products,  You must be of legal age of majority as per relevant UAE laws, and You must provide true, accurate, complete, and current information (including name, date of birth, email address, credit card details, and other details) as requested during the account creation or ordering process. You warrant that all information provided by You are true, accurate, complete, and current. You acknowledge that You are responsible for maintaining the confidentiality of Your account and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account. The security of any password and login credentials provided to You is Your sole responsibility and You authorize Paw Kitchen to assume that any person using this password and login credentials is authorized to do so by You. The password and the login credentials will only be changed by the Paw Kitchen at Your request or if a security breach has occurred, or is likely to occur.




Paw Kitchen reserves the right to change or correct any errors or omissions in the Website, and to alter, limit or discontinue the Products provided via the Website, at any time without any prior notice. 




This Website does not recommend or endorse the content or privacy practices of any third party sites which may be linked to or from the Website, or Products of any third parties mentioned or described on the Website or linked to or from the Website, which are provided on Website as a convenience to User(s). You acknowledge that this Website is not responsible for third party sites and that You enter any third party sites at Your own risk and does not have any control over the content of such Websites and/ or any information, resources, or materials provided therein.

The Website may contain advertisements for third parties’ goods and/or services. The third-party advertisers are responsible for the accuracy of all representations made in those advertisements. Paw Kitchen may allow User(s) access to content, products, or services offered by third parties through hyperlinks (in the form of word link, banners, channels, or otherwise) to the Websites offered by such third parties ("Third Party Websites"). Paw Kitchen advises its User(s) to read the terms and conditions of use and/or privacy policies applicable in respect of such Third Party Websites prior to using or accessing such Third Party Websites. Users acknowledge and agree that Paw Kitchen has no control over any content offered on Third-Party Websites, does not monitor such Third Party Websites, and shall in no manner be deemed to be liable or responsible to any person for such Third Party Sites, or any content, products or services made available thereof.




Paw Kitchen is the sole owner and the lawful licensee of all the rights to the Website and its content ("Website Content"). Website Content means the design, layout, text, images, graphics, sound, video, etc. of or made available on the Website. The Website Content embodies trade secrets and other intellectual property rights protected under worldwide copyright and other applicable laws pertaining to intellectual property. All title, ownership, and Intellectual Property Rights in the Website and the Website Content shall remain with Paw Kitchen, its affiliates, or licensor’s of the Website content, as the case may be.

All rights, not otherwise claimed under this Agreement by Paw Kitchen, are hereby reserved. Any information or advertisements contained on, distributed through, or linked, downloaded, or accessed from the Website or any offer displayed on or in connection with the Products offered on the Web Site ("Website Information") is intended, solely to provide general information of the Product. The User who accesses such information fully accept any and all responsibility and liabilities arising from and out of the use of such information.




The Website and its content are provided on an "as is" and “as available” basis and, to the extent lawful, with no warranties whatsoever.  This Website, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title, and non-infringement of proprietary rights.





Paw Kitchen shall not be liable whatsoever to the User in respect of any loss or damage arising directly or indirectly out of the following:


  • Failure of the product to perform as desired or promised;

  • Negligent use of Products;

  • Misuse of the Products; and

  • Malfunctioning of Product.

The User accepts and acknowledges that Paw Kitchen is absolved of any liability to any person or animal in respect of anything done or omitted to be done by the User in any manner whatsoever with regards to the Products provided on the Website.



You agree to defend, indemnify and hold harmless Paw Kitchen, its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based upon Your actions or inactions, which may result in any loss or liability to Paw Kitchen or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of Your obligations under this Agreement or arising out of Your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.




Paw Kitchen reserves the right to terminate Website access to any User for any breach of the Terms and Conditions in this Agreement.




User agrees and confirms that Paw Kitchen shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of Paw Kitchen to perform any of its obligations under this Agreement if performance is prevented, hindered, or delayed by a Force majeure event and in such case, its obligation shall be suspended for so long as the Force Majeure event continues.  


Force Majeure Event means any event due to any cause beyond the reasonable control of Paw Kitchen including without limitations unavailability of any communication system, breach or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of God, pandemic, civil commotion, strike, riot, war, acts of government, computer hacking, unauthorized access, technology failure, computer crashes, malfunctioning in computer terminal or system getting affected by any malicious codes or programs, mechanical or technical errors, faults or failures in telecommunication, etc.





The Terms shall be governed by the federal laws of the UAE. Any dispute regarding This Agreement shall be subject to the exclusive jurisdiction of the Courts in Abu Dhabi.  If any portion of the Terms is held to be unenforceable, invalid or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected.




We, at Paw Kitchen, take your pet's health and safety as our priority. We take the utmost care during the handling, processing, and packaging of the meals. 

If you have any doubts, issues with the website, or payments or complaints( which I hope you don't have any), feel free to call us at +971585 929 113 or WhatsApp us on the same number or email us at info@paw-kitchen.com.

We will try our best to solve your issue as soon as possible.